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Hi, we're a small/medium sized business and we've really liked using Smartsheet's email notification feature for communicating with all our stakeholders. The problem is that although I'm the one who sets up the sheets (i.e. sheet owner), the responsibility for answering stakeholder concerns is with a different role.

There really needs to be a way for Smartsheet users to designate a different reply-to address for these email notifications so that we can redirect the replies to a DoNotReply@OurDomain.com address.

I'm currently the owner of several smartsheets as I maintain the Automations/help troubleshoot issues etc..

However, if the business unit has automations that go out to teammates, if they hit reply instead of opening the Update request , it comes back to me as the sheet owner and I wouldn't be able to assist if it is specific to the business unit (which it would be).

It would be nice to be able to set the Reply address per sheet so you can have a shared mailbox that would receive the replies and the business could take it from there.

Let us assign the reply-to person. When a user receives an automated email with instructions, we want them to follow the instructions instead of just clicking reply and giving the problem to whoever created the sheet. This is not a big ask but a basic expectation.

Hi Team,

When using the built in approval flow, it only allows two buttons to be viewed. You can setup a new column with a dropdown and have more than two options that can be used (e.g. Approve, Declined, Defferred, Needs more Information), but in the approval flow you can only pick two of those four options. Please enable more than one button to be used! Thanks!

I've used client-based BI tools to extract Smartsheet data via ODBC, but there do not seem to be many (any?) delivered cloud-based solutions. I'm not too interested in programming and maintaining anything myself with the APIs. FiveTran is one of the market leaders and does this for a living. I'd love to see a team-up to build a connector for easy grid extraction and loading into our data warehouse. With an option for full-sheet loading (purge & replace) or leveraging the sheets special modified date column for change data capture.

I use Smartsheet to process requests and want to be able to send back a message, some information in columns and an attachment. I use update request, but don't really need an update.

I also wish the message box was a little easier to work with. It's pretty small and I usually have to scroll to type in a complete message.

Also could there be built in instructions that accompany the email sent through automation? Like click on the blue open to see the next instruction.

Sometimes a job has many different types of documentation, it would be nice to not have everything all jumbled together just because it pertains to the same row (job). Organization within each Rows attachments.

I would like to be able to create relationships (parent/child, 1:N, 1:1, N:1) so say for example 1 employee registered on table A could have multiple assignments in Table B

Hi @Mounika -- I'm sorry, but I can't help you. My post above is a request for an enhancement to Smartsheet to enable to do what you are asking for.